All packs

Free · Checklist · 8 pages · 7 checks

How ready is your help center for AI?

7 checks you can run in 10 minutes with your own help center open. Nothing to install, no account, and a straight answer at the end.

After using this: You'll know in about 10 minutes where your help center is most likely to give customers a wrong answer from an AI assistant, and what to fix first.

Who this is for

You keep being asked whether your documentation is ready for AI, and you have no real way of answering.

Not for you if

You'd rather have AI do the digging for you. Ten prompts that find what's wrong with your docs has an AI assistant read your articles and list the gaps.

Free

Free. Enter your email and we'll send you both files.

How it works

Open your help center, your most recent support ticket, and your support bot or any free AI assistant. Run the 7 checks, a minute or 2 each, and score each one pass or fail. Be strict: a "sort of" is a fail. Your score tells you where you stand, and What should you do next? points each kind of fail to the pack that fixes it.

What's inside

  1. 01Can your own search find the right article?
  2. 02Does one section survive on its own?
  3. 03Does your busiest article say what customers can't do?
  4. 04How many articles cover your busiest topic?
  5. 05When did you last update your busiest article?
  6. 06Will your bot admit it doesn't know?
  7. 07Do you know what your bot is allowed to read?
  8. 08What does your score mean?
  9. 09What does a finished run look like?
  10. 10What's worth doing whatever you scored?
  11. 11What should you do next?
  12. 12The short version, with a scorecard for your results

See the pages

A page from the PDF you download, as it is. Select it for a closer look.

Look inside

A sample from inside, so you can see what you're getting.

Will your bot admit it doesn't know? Think of something your product can't do that customers ask for anyway. Ask your support bot. If you don't have one, paste your busiest article into any free AI assistant and ask it the same question, telling it to use only that article. Pass: It says no, and it can point to the sentence in your article that says so. Fail: It says yes, or invents a way to do it. You've just watched the exact failure your customers are getting. This is usually the check that changes people's minds about how urgent any of this is. If you're testing without a bot, "the article doesn't say" is also a fail. It means the limit isn't written down anywhere, and a real bot will fill that gap. This is 1 of 7 checks in the full checklist.

The thinking behind it

Want the thinking behind this resource? The paid course How a help center actually works covers it in short parts, with an exercise in each.

Questions

Yours, free

Enter your email and we'll send you both files.

Pairs with

Kit$149

Get your support bot ready

Find what your bot will get wrong before you switch it on. Audit, fix, set the tool on purpose, then prove it.

45 pages · 14 prompts + house style

See what's inside
Prompt pack$59

Write help articles humans and AI can use

Write it once, so a person can skim it and an AI assistant can answer from one section of it.

32 pages · 11 prompts + house style

See what's inside
Kit$89

Shape your help center

Decide where one article ends and the next begins, before you write 40 that overlap.

34 pages · 11 prompts + house style

See what's inside
Kit$89

Find out if your help center is working

The numbers you already have, what each one really means, and a monthly review that ends in one page your manager will read.

40 pages · 11 prompts + house style

See what's inside

With your OK, we use a cookie to count visits, see which site sent you, and record how pages are used, so we can tell what's useful. There are no ads and no third-party trackers. Saying no changes nothing else on the site. What we store