Kit · 45 pages · 14 prompts + house style
Get your support bot ready
Find what your bot will get wrong before you switch it on. Audit, fix, set the tool on purpose, then prove it.
After using this: You'll know what your bot would have gotten wrong, you'll have fixed it, you'll have set the tool on purpose, and you'll have a set of test questions you can rerun any time to prove it.
You're about to switch on your support bot (the AI assistant on your own site), or you already did and it isn't going well. You want to know what it'll get wrong before your customers find out.
Your bot is live and behaving, and what you really need is a routine for checking it every week. That's Keep your support bot honest.
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Also in a bundleSave $138Launch a support botHow it works
Start with the readiness audit on the questions customers actually ask. Fix what it finds in the right order, write down what your bot must never answer, and set the tool on purpose. Then build 30 to 50 test questions with known answers, score the bot against them, and check the 10-point launch gate before you switch it on.
What's inside
- 01How your support bot actually works
- 02The 7 ways it goes wrong, and the fix for each
- 03The readiness audit
- 04Fixing things in the right order
- 05What your bot must never answer
- 06Testing it before you trust it
- 07What should you set in the tool itself?
- 08Are you ready to switch it on? The 10-point launch gate
- 09What happens after launch day?
- 1014 prompts, from ranking your top questions to deciding what it answers on day one
- 11Give your AI your house style
- 12The short version
See the pages
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The full prompt, exactly as it appears in the pack. Nothing removed.
The thinking behind it
Want the thinking behind this kit? The course How a help center actually works covers it in short parts, with an exercise in each.
Questions
Get your support bot ready, $149
Instant delivery after payment.