Kit · 36 pages · 11 prompts + house style
Shape your help center
Decide where one article ends and the next begins, before you write forty that overlap.
After using this: You'll know which articles to write, how long each one should be, and what to do when the same task has six slightly different answers.
Your team keeps having the same argument about where something should live, and you keep ending up with articles that overlap.
You want help writing the article itself. That's Write help articles humans and AI can use.
How it works
Split or merge is the oldest argument in documentation, and it used to come down to whoever felt strongest about it. It doesn't anymore. A retrieval system cuts your articles into pieces along your headings, so where you put a boundary now decides what a customer's AI sees and what it never sees. This kit is the decisions that come before writing: how many articles a topic needs, how long each one should be, and what to do when the same task works six different ways depending on the platform.
What's inside
- 01How to use this kit
- 02Your structure is now two structures
- 03Where one article ends and the next begins
- 04How long an article should be
- 05Procedures that got complicated
- 06One procedure, several variants
- 07Hubs, overviews and the getting started trap
- 08Categories and the names on them
- 09The prompts
- 10Telling whether it worked
- 11Give your AI your house structure
- 12What to do next
Preview a prompt from the pack
The full prompt, exactly as it appears in the pack. Nothing removed.
Questions
Shape your help center, $79
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