Kit · 40 pages · 11 prompts + house style
Find out if your help center is working
The numbers you already have, what each one really means, and a monthly review that ends in one page your manager will read.
After using this: You'll know which articles are working and which are only busy, what your search report wants you to write, and where AI assistants find you. Each month ends in a one-page answer to "is it working?"
You look after a help center, and someone keeps asking whether it's working. You have a dashboard full of views and votes, and none of it answers the question.
You want your analytics set up for you, or an industry benchmark to hit. This works with the reports you already have, and it helps you set targets from your own numbers, because there's no honest benchmark to give you.
How it works
Prompt 1 sorts the numbers you already have into worth tracking monthly, useful now and then, and not worth your time, and prompt 2 turns 3 months of them into a baseline. Then you read articles against tickets, sort your search report, and see where Google's and Bing's AI answers find you. Each month ends with a review that separates real change from noise, and one page your manager reads to the end.
What's inside
- 01The numbers you already have
- 02Working articles and busy ones
- 03Reading your search report
- 04Seeing whether AI assistants find you, in Google Search Console, Bing Webmaster Tools and your analytics
- 05Setting a baseline and running the month
- 06Reporting it in one page
- 0711 prompts, from mapping the numbers you have to writing the one-page report
- 08Your measurement house style, as a setup prompt for your AI
- 09The short version: the monthly routine and the rules on one page
See the pages
3 pages from the PDF you download, as they are. Select one for a closer look.
Preview a prompt from the pack
The full prompt, exactly as it appears in the pack. Nothing removed.
The thinking behind it
Want the thinking behind this kit? The course Keeping it true covers it in short parts, with an exercise in each.
Questions
Find out if your help center is working, $89
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