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Prompt pack · 30 pages · 11 prompts + house style

Turn support tickets into answers people and AI can find

Turn the questions you answer over and over into articles that stop the tickets, and that your support bot can answer from.

After using this: You'll have turned your most repeated tickets into articles, each one written so the same question doesn't come back, and so your support bot and other AI assistants can answer it too.

Who this is for

You answer the same handful of questions every week and you know they should be written down somewhere. You haven't had a way to work out which ones are worth it.

Not for you if

You want something that turns tickets into articles automatically. This is a way of working, not a one-click export.

$59

One-time purchase · HTML and PDF

License

Instant delivery after payment.

Also in a bundleSave $87Clean up an old help center
Team licenses and invoices

How it works

Paste a batch of tickets and prompt 1 ranks what's worth writing. The next prompts turn a ticket, or 5 wordings of one question, into one article, then have the AI play the customer who wrote in, to test whether the article would have stopped the ticket. You finish by measuring tickets before and after, and sending the ones no article can fix to your product team with the numbers attached.

What's inside

  1. 01How to use these prompts, and what to strip out of tickets first
  2. 02The 5 rules behind every prompt
  3. 03Making your tickets work for AI, including your support bot
  4. 0411 prompts, from finding the patterns in your tickets to the product feedback summary, with a finished example article
  5. 05Telling whether it worked: ticket counts before and after
  6. 06A house style setup prompt for every batch after
  7. 07The short version

See the pages

3 pages from the PDF you download, as they are. Select one for a closer look.

Preview a prompt from the pack

The full prompt, exactly as it appears in the pack. Nothing removed.

You are the customer who wrote this ticket. You have not spoken to support. Your ticket: [paste the original ticket (with customer details removed)] The article we just wrote: [paste the article] Answer honestly, as that customer: 1. Searching in your own words, would you have found this article? What would you have typed? 2. Reading it, would you have solved your problem without writing in? Where exactly would you have stopped or gotten stuck? 3. What did you still not know at the end? 4. Was anything confusing, or written in language you would not use yourself? Be specific about the moment you would have given up and contacted support.

The thinking behind it

Want the thinking behind this pack? The course Deciding what goes where covers it in short parts, with an exercise in each.

Questions

Turn support tickets into answers people and AI can find, $59

Instant delivery after payment.

Pairs with

Prompt pack$59

Write help articles humans and AI can use

Write it once, so a person can skim it and an AI assistant can answer from one section of it.

32 pages · 11 prompts + house style

See what's inside
Prompt pack$59

Fix the help center you already have

Most of your old articles shouldn't be fixed. Find out which, without losing your rankings.

34 pages · 12 prompts + house style

See what's inside
Kit$149

Keep your support bot honest

Your bot is live and nobody checks what it tells customers. This is the weekly review that finds the wrong answers nobody complained about.

36 pages · 13 prompts + house style

See what's inside

With your OK, we use a cookie to count visits, see which site sent you, and record how pages are used, so we can tell what's useful. There are no ads and no third-party trackers. Saying no changes nothing else on the site. What we store