Course 05
Keeping it true
Keeping your help center accurate, measuring whether it works, and watching what your AI assistant tells people.
8 partsAbout an hour of reading, plus exercisesKey takeaways and a quiz in every part
Who this is for
Your help center was accurate the day you published it, and that was a while ago. Since then, features have shipped, screens have changed, and somewhere in there is an article confidently describing something that no longer exists. Your AI assistant may be repeating it to customers right now. You need a way to keep everything true that doesn't mean rereading it all every month.
What you will be able to do
You'll be able to set up habits that catch product changes, plan your day so updates and cleanup actually happen, and get documentation ready alongside new features. You'll know which numbers to measure and which to ignore, how to show your manager the help center is working, and how to retire old articles without worrying. And you'll read what your AI assistant is telling people, so you can fix problems at the source, with one weekly routine that keeps it all running.
The examples in this course are illustrations based on patterns we see again and again, not stories about named clients.
What is in it
- 01Nothing stays true
- 02Splitting your time
- 035 habits that catch product changes
- 04Handling new features without falling behind
- 05Retiring and deleting without worrying
- 06What to measure, and what to ignore
- 07Showing your manager the help center is working
- 08Watching what your AI assistant is telling people