Clean up an old help center

Prompt pack · 34 pages · 12 prompts + house style

Fix the help center you already have

Most of your old articles shouldn't be fixed. Find out which, without losing your rankings.

After using this: You'll know which old articles to retire, merge, refresh or leave alone, and how to do each without losing the traffic they bring in.

Who this is for

You've inherited a pile of articles you know are out of date, and improving all of them would take months you don't have.

Not for you if

Your help center has fewer than 20 articles. At that size you don't need a system for choosing. You can read them all.

$59

One-time purchase · HTML and PDF

License

Instant delivery after payment.

Also in a bundleSave $87Clean up an old help center

How it works

Prompt 1 triages your whole help center into 4 fates: retire, merge, refresh or leave alone. The next prompts find duplicates, zombies and what the product outgrew, then merge, refresh, split and retire in batches, redirecting as you go so you keep your rankings. The last 2 check the rewrite didn't lose anything and spot-check each finished category.

What's inside

  1. 01Why most articles shouldn't be fixed
  2. 02What this does to your rankings and your AI answers
  3. 03The 4 fates of an old article
  4. 04What actually goes wrong in old content
  5. 05Doing it without losing a month
  6. 0612 prompts, from triage to spot-check
  7. 07Give your AI your house style
  8. 08The short version

See the pages

3 pages from the PDF you download, as they are. Select one for a closer look.

Preview a prompt from the pack

The full prompt, exactly as it appears in the pack. Nothing removed.

You are an expert help-center editor. This article is useful but out of date. I want targeted repairs, not a new draft. The article: [paste in full] What has changed since it was written: [paste: renamed screens, new steps, changed limits, removed options] What customers still ask about this topic: [paste any tickets or questions] Do this: 1. List every specific thing in the article that is now wrong, quoting the text. 2. Give me the corrected version of each of those pieces, and nothing else. Leave everything accurate exactly as it is. 3. Separately, list anything the article never covered that the tickets show customers need, especially any limit or "you can't" that is missing. 4. Flag any screenshot or image that would now be wrong, based on what I told you changed. 5. Tell me anything in the article you are unsure about, rather than editing it on a guess. Do not rewrite for style, do not reorganize, and do not remove detail because it seems minor. Old articles accumulate caveats for good reasons. Don't invent any fact I didn't give you. Where you'd need one, write [TODO: confirm]. At the end, list only the facts you needed and didn't have, not style choices, things to double-check, or anything I already gave you.

The thinking behind it

Want the thinking behind this pack? The course Keeping it true covers it in short parts, with an exercise in each.

Questions

Fix the help center you already have, $59

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