Fix the help center you have

Prompt pack · 28 pages · 11 prompts

Turn support tickets into answers people and AI can find

Turn the questions you answer over and over into articles that stop the tickets.

After using this: You'll have turned your most repeated tickets into articles, each one written so the same question doesn't come back.

Who this is for

You answer the same handful of questions every week and you know they should be written down somewhere. You just haven't had a way to work out which ones are worth it.

Not for you if

You want something that turns tickets into articles automatically. This is a way of working, not a one-click export.

$69

One-time purchase · HTML and PDF

Licence

Instant delivery after payment.

Also in a bundleSave $87Fix the help center you have
Team licences and invoices

How it works

Your busiest tickets make your best articles, and you already know the answers by heart. This pack turns that knowledge into documentation that stops the next ticket before it arrives.

What's inside

  1. 01Finding the real question behind a ticket
  2. 02Writing it up once
  3. 03Checking it would have prevented the next one
  4. 04Spotting the tickets that are a product problem, not a docs problem
  5. 05The prompts
  6. 06Give your AI your house style

Preview a prompt from the pack

The full prompt, exactly as it appears in the pack. Nothing removed.

You are the customer who wrote this ticket. You have not spoken to support. Your ticket: [paste the original ticket] The article we just wrote: [paste the article] Answer honestly, as that customer: 1. Searching in your own words, would you have found this article? What would you have typed? 2. Reading it, would you have solved your problem without writing in? Where exactly would you have stopped or got stuck? 3. What did you still not know at the end? 4. Was anything confusing, or written in language you would not use yourself? Be specific about the moment you would have given up and contacted support.

Questions

Turn support tickets into answers people and AI can find, $69

Instant delivery after payment.

Pairs with

Prompt pack$59

Write help articles humans and AI can use

Write it once, so a person can skim it and a bot can answer from one section of it.

30 pages · 11 prompts + house style

See what's inside
Prompt pack$79

Fix the help center you already have

Most of your old articles shouldn't be fixed. Find out which, without losing your rankings.

32 pages · 12 prompts + house style

See what's inside
Kit$129

Keep your support bot honest

Your bot is live and nobody checks what it tells customers. This is that review routine.

35 pages · 12 prompts + house style

See what's inside

We keep no cookies and use no third-party tracking. The only optional thing is a count of which pages get visited, which helps us see what people find useful. Turning it off changes nothing else on the site. What we store