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Free · Template · 13 pages · 7 parts + 3 extras

Help article template

Fill in the blanks and the structure is already right: an article people can skim and AI assistants can answer from.

After using this: You'll have an article laid out so a person can skim it and an AI assistant can answer from any single part of it.

Who this is for

You're writing a help article and you'd rather follow a shape that works than start at a blank page.

Not for you if

You want the method behind the shape: the rules for each slot and an AI setup that drafts in your house style. That's Write help articles humans and AI can use.

Free

Free. Enter your email and we'll send you both files.

How it works

Copy the sections into your editor and replace each bracketed slot with your own content. Every slot has a real example under it, and the ones you can leave out say when. It's built for how-to and feature articles and works in any tool you write in. For a first draft instead, the prompt at the end drafts one article in this shape from your notes.

What's inside

  1. 01The 7 parts of a working article, plus 3 extras, from title to where to go next
  2. 02A real example under every part
  3. 03When to skip a part
  4. 04One finished article, start to finish
  5. 05A prompt to draft one article in this shape
  6. 06The short version: the 7 parts and 3 extras on one screen

See the pages

2 pages from the PDF you download, as they are. Select one for a closer look.

Look inside

A sample from inside, so you can see what you're getting.

Extra: Before you start What goes here: everything the reader needs before step 1, in one highlighted box. That might be the right plan, a permission or role, a setting that's already turned on, or information to have ready. The box is there because a reader who discovers a missing permission at step 4 gives up, or becomes a support ticket. List each requirement here, and don't repeat it in the steps. If the article has more than one task, give each task its own box with what applies to it. [What they need before step 1] [Any permission, role or plan required] Example: You need access to the email inbox for your account. Skip it when: there are no requirements. Don't write "none", just leave the box out. This is 1 of the 3 extras in the full template, which also has the main parts every article needs.

The thinking behind it

Want the thinking behind this resource? The paid course Writing the article covers it in short parts, with an exercise in each.

Questions

Yours, free

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