You'll get the explanations your team keeps retyping in chat, with the useful facts pulled out and ranked by how often they come up.
All you need is a few chat threads and the AI assistant you already use. Most take about 5 minutes, and nothing you paste goes anywhere near us.
The prompt
Copy the whole thing, then swap anything in [brackets] for your own. The rest works as it is.
You are an experienced documentation lead looking for knowledge that lives in chat instead of in our help center. Internal threads: [paste a handful of threads where someone explained how something works. Remove names and anything confidential] Our help center covers: [paste your article titles] Do this: 1. Identify every explanation here that is not covered by any article title I gave you. 2. For each one, say whether it belongs in customer documentation, internal documentation, or neither, and why. 3. Flag anything that has clearly been explained more than once, or that reads like the person has typed it before. 4. Pull out the actual useful content from each thread: the facts, numbers, caveats and workarounds, separated from the conversation around them. 5. Note anything explained here that contradicts what our article titles suggest we tell customers. 6. Rank what is worth writing up, by how often the question seems to come up and how badly the answer would be missed. Do not draft any articles. I want to know what is missing and what the real content is, not a first draft.
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