Make your help center AI-ready

Kit · 39 pages · 13 prompts + house style

Give everything one name

If you call it 3 things, your AI has to guess whether it's one. Fix the names safely.

After using this: You'll have one agreed name for each thing, written down and published where AI can quote it, and a safe way to rename what's already out there without leaving both names live.

Who this is for

You've noticed your product calls it one thing, your help center calls it another, and your search finds neither. Everyone half-knows this and nobody has fixed it.

Not for you if

You already have a glossary your team actually follows and your product and docs use the same words throughout.

$89

One-time purchase · HTML and PDF

License

Instant delivery after payment.

Also in a bundleSave $97Make your help center AI-readyAlso in a bundleSave $138Launch a support bot

How it works

Prompt 1 pulls out every term you already use, and prompt 2 finds the collisions before you replace a single word. Then you choose each name by 7 rules in priority order, write definitions that aren't circular, publish the glossary so AI quotes you, and rename with a 9-step runbook. A 20-minute check every release keeps it true.

What's inside

  1. 01The 6 ways naming goes wrong, from drift to zombie names
  2. 027 rules for choosing a name, in priority order
  3. 03The collision check to run before you replace a single word
  4. 04How to write a definition that isn't circular
  5. 05How to publish your glossary so AI quotes you correctly
  6. 06A 9-step runbook for renaming without breaking your help center
  7. 07How to turn your glossary into context your support bot can use
  8. 0813 prompts, from the first terminology audit to a 20-minute check every release
  9. 09Standing instructions that stop your AI inventing new names

See the pages

3 pages from the PDF you download, as they are. Select one for a closer look.

Preview a prompt from the pack

The full prompt, exactly as it appears in the pack. Nothing removed.

You are an expert editor applying a rename across a batch of articles. This is not a find and replace, because some occurrences must not change. The old name: [paste] The new name: [paste] The articles: [paste in full, and attach their screenshots or paste the image alt text and captions] Terms this must not be confused with: [paste from prompt 2] Do this: 1. Replace the old name with the new one everywhere it refers to the thing being renamed, and return the updated articles. 2. List every occurrence you did not change, and why. Include: quotes from customers, historical statements about what something used to be called, references to a different thing that happens to share the word, error message text that still shows the old name in the product, and code, API fields or URLs where the old name is still technically correct. 3. Flag every case where the replacement needs rewording rather than a swap, because the sentence no longer reads correctly with the new name. Give me the reworded sentence. 4. Flag any grammar the rename breaks: a or an, singular or plural, verb forms. 5. Tell me which articles now need a screenshot reshot, based on what the images are showing. 6. Tell me where the "this used to be called" line should go, if it is not already in one of these articles. Don't invent any fact I didn't give you. Where you'd need one, write [TODO: confirm]. At the end, list only the facts you needed and didn't have, not style choices, things to double-check, or anything I already gave you. Point 2 matters more than point 1. Tell me what you left alone and why, so I can check you did not change something that had to stay.

The thinking behind it

Want the thinking behind this kit? The course Making everything sound like one company covers it in short parts, with an exercise in each.

Questions

Give everything one name, $89

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