Launch a support bot

Kit · 43 pages · 13 prompts

Give everything one name

If you call it three things, your AI thinks it's three things. Fix the names safely.

After using this: You'll have one agreed name for each thing, written down, and a safe way to rename what's already out there without breaking your search rankings.

Who this is for

Your product calls it one thing, your help centre calls it another, and your search finds neither. Everyone half-knows this and nobody has fixed it.

Not for you if

You already have a glossary your team actually follows and your product and docs use the same words throughout.

$89

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Licence

Instant delivery after payment.

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What's inside

  1. 01Seven rules for choosing a name
  2. 02How to write a definition that is not circular
  3. 03Why a published glossary is the most quotable page on a documentation site
  4. 04A nine-step runbook for renaming something without breaking your help center
  5. 05The prompts

Preview a prompt from the pack

The full prompt, exactly as it appears in the pack. Nothing removed.

You are a careful reviewer looking for dangerous terminology, where one word means two things or two words look interchangeable and are not. Our terms, from the audit: [paste the output of prompt 1] Our articles: [paste] Our product, in one line: [paste] Find: 1. Any single word used for two genuinely different things in our product. Quote both uses. Treat these as urgent. 2. Any pair of terms that sound similar or related but mean different things, where merging them would be a mistake. Explain the difference in one line each. 3. Any term that also has a common meaning in ordinary English, or a standard meaning in our industry that differs from ours. Say what a reader would wrongly assume. 4. Any term where the difference between two of our objects is not actually explained anywhere in our docs. 5. Any case where a reader could follow our instructions correctly and get the wrong outcome because of an ambiguous name. For each, tell me whether the fix is a rename, a clarification in the docs, or a note in the glossary. Be conservative. If you are not sure whether two uses are the same thing, flag it as uncertain rather than deciding. I would rather check ten than merge one wrongly.

Questions

Give everything one name, $89

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