Kit · 49 pages · 14 prompts + house style
Get your support bot ready
Find what your bot will get wrong before you switch it on. Audit, fix, set the tool on purpose, then prove it.
After using this: You'll know what your bot would have got wrong, you'll have fixed it, you'll have set the tool on purpose, and you'll have a set of test questions you can re-run any time to prove it.
You're about to switch on your support bot (the AI assistant on your own site), or you already did and it isn't going well. You want to know what it'll get wrong before your customers find out.
Your bot is live and behaving, and what you really need is a routine for checking it every week. That's Keep your support bot honest.
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Also in a bundleSave $138Launch a support botHow it works
Start with the readiness audit on the questions customers actually ask. Fix what it finds in the right order, write down what your bot must never answer, and set the tool on purpose. Then build 30 to 50 test questions with known answers, score the bot against them, and check the 10-point launch gate before you switch it on.
What's inside
- 01How to use this kit
- 02How your support bot actually works
- 03The 7 ways it goes wrong, and the fix for each
- 04The readiness audit
- 05Fixing things in the right order
- 06What your bot must never answer
- 07Testing it before you trust it
- 08What should you set in the tool itself?
- 09Are you ready to switch it on? The 10-point launch gate
- 10What happens after launch day?
- 1114 prompts, from ranking your top questions to deciding what it answers on day one
- 12Give your AI your house style
- 13The short version
See the pages
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Preview a prompt from the pack
The full prompt, exactly as it appears in the pack. Nothing removed.
The thinking behind it
Want the thinking behind this pack? The course How a help center actually works covers it in short parts, with an exercise in each.
Questions
Get your support bot ready, $149
Instant delivery after payment.