Course 06
Content nobody is supposed to see
Managing the pages that exist but aren't meant to be found: for your AI assistant, for your team, for a test, for a launch. And keeping track of them before they go out of date.
8 partsAbout an hour of reading, plus exercisesKey takeaways and a quiz in every part
Who this is for
Your help center has pages that aren't for everyone. An article you wrote only for the AI assistant. A page only your support team should read. Steps for a feature that's only switched on for some customers. A draft for something that hasn't launched yet. Nobody has ever listed them, nobody is quite sure what "hidden" actually hides them from, and at least one of them is quietly wrong. And your AI assistant may be reading all of them.
What you will be able to do
You'll know the 7 kinds of hidden content and what the common hiding settings really do. You'll be able to test what your AI assistant can read, and write the pages it reads alone. You'll stop test versions and pre-launch drafts outliving their purpose. And you'll keep one simple list that keeps all of it under control.
The examples in this course are illustrations based on patterns we see again and again, not stories about named clients.
What is in it
- 01Every help center has a hidden side
- 02What "hidden" actually means
- 03Hidden from people isn't hidden from the assistant
- 04Content written for the assistant alone
- 05Content written for your own team
- 06Content that lives inside the product
- 07Tests, launches, legal pages and old features
- 08The list, and the monthly 10 minutes